Due to hygiene reasons and because each item is personalized, headwear (ears, headbands, etc.) is not returnable. Additionally, items tagged as "mystery", on sale, or purchased with a coupon/promo code, are not eligible for exchange or return. 

For all other items, not mentioned above, we will accept exchanges/returns for store credit within ten (10) days of receipt/delivery. Products must be returned in the original packaging and unopened.  

Customers are responsible for return shipping costs, unless returning or exchanging due to a shopBBBrooke error. Please contact us prior to sending your order back for approval.

Any questions or concerns regarding the exchange or return policy, please contact us directly.

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